Hush Home
Country : Hong-Kong
  • Full-time

Customer Experience Specialist

Hush Home is a new ecommerce brand that offers better-designed mattresses, pillows, and bedding at an affordable price. Our core mission is to help our customers sleep better because we believe every great day starts the night before. As an early stage company with rapid growth ahead of us, Hush Home is looking for dynamic entrepreneurs to join our team. We have openings in retail strategy, sales and marketing, and customer experience.

Responsibilities

Customer Experience Specialist | Hong Kong

A job to jump out of bed for!

Hush Home is a new lifestyle brand focused on sleep. Our core mission is to help our customers sleep better because we believe every great day starts the night before.

Our business has 4 core components:

  • Designing the perfect night's rest. Based in California, our R&D team uses a consumer-focused design approach to design and test the most innovative materials to create the perfect mattress, pillow and sheets.

  • Offering a delightful shopping experience. We drive sales through a content-rich, easy-to-use website as well as a unique offline retail experience (ie, pop-up bedrooms around HK).

  • Improving the customer experience. We will offer worldwide shipping, a 100-night guarantee, and easy refunds. We will have multiple integrated touchpoints with the client: in store, livechat on the website, whatsapp, email, and/or phone.

  • Offering luxury products at affordable prices. All our products are designed using 5-star hotel-grade materials -- and the best thing is, by selling primarily online, we're able to sell a luxury product at a fraction of the price of traditional retailers!

As an early stage company with rapid growth ahead of us, Hush Home is looking for a dynamic entrepreneur to join as our Customer Experience Specialist. Customer experience is the heart and soul of Hush, and selected candidates will become some of the first few employees at a new consumer brand and be exposed to phenomenal opportunities that will allow the candidates to grow along with the brand.

Your Dream Job

  • Act as the voice of Hush on the front lines, delivering the best-in-class experience to customers to ensure a lasting relationship.

  • Act as Hush’s ambassador, embracing our core values and sharing them with customers

  • Manage customer relationships

  • Deliver the amazing customer service over the phone, email, text, and live chat

  • Ensure that customer orders, deliveries and returns are processed flawlessly

  • Work closely with our delivery partners to resolve customer issues in a timely manner

  • Capture customer insights and triage them to appropriate members of the team to improve the overall customer experience

  • Think creatively about how Hush can optimize each customer’s personal experience with our brand

Requirements

Your Profile

  • Fluent in English and Cantonese (additional languages, like Mandarin, are a plus)

  • Experience in customer service, preferably at a consumer-centric lifestyle brand

  • Excellent oral and written communication skills

  • Energetic, filled with empathy and compassion

  • Not afraid of solving problems for customers

  • Highly organised

  • Sensitive to problems that might appear to be minor

  • Able to prioritise multiple tasks

  • Good team player that is proactive and can work with people of different characters

  • Sense of humour is a plus

  • Bonus points if you have an affection towards sleeping and are happy to talk about it

What We Offer

  • Competitive salary

  • An opportunity to join a young and dynamic startup

  • Grow personally and professionally as Hush Home scales

  • Gain insights to all relevant aspects of launching a digital company

  • Work with a dynamic and highly motivated team with flat hierarchies

  • Experience great working atmosphere in an international environment

  • Challenging and diversified tasks with direct responsibility

  • Free pillow, and sheets after you join + great discounts for friends and family!


Total applicants :8 Job posted 7 months ago Total Views : 315 Unique Views : 311


Submit Application