Geniebook Pte Ltd
Country : Anywhere
  • Full-time
  • Part-time

Customer Care Specialist

Geniebook is an A.I. multi-platform application that can generate personalised worksheets based on an individual student’s weaknesses at a click of the fingers, on any computer or mobile device with an internet connection. This enables each student to practice specifically on questions that target their own weaknesses within a subject level, at their individual pace of learning. Other than increasing the students’ efficiencies by channelling their effort on concepts they are already strong in towards those they are weak on, Geniebook also covers a very important area of a student’s regular practice and learning, allowing teachers to focus on the art of teaching itself.

Responsibilities

Can our children learn 10x, 100x faster than us?

This is the question we are obsessed with for the past 5 years. We believe the answer is our A.I. Edtech solution, Geniebook®, patented in March 2018.

Geniebook helps students excel in exams in the shortest time by working on an optimised sequence of smart questions. 

More than 1,000 paying subscribers have benefited since we launched in July 2017. 

 


As a Customer Happiness Specialist, you'll be the first point of contact for our users when they need help or have questions. You will provide solutions and create the very best Geniebook experience for our users when it matters most. You'll help our parents and students learn better faster by solving their problems with speedy, helpful support-- the kind we truly believe makes people happy. This role is ideal for someone who takes a consultative approach to problem-solving, has fantastic written and spoken communication skills, and who can patiently empathize with customers throughout the day while ensuring each interaction is timely, accurate, and genuinely human.

 

What you will be doing when you join us

  • Delight the thousands of people who use Calendly every day with speedy, helpful email or phone responses as they send in requests and questions 
  • Serve as the voice of our customers internally by tracking the types of requests and questions received most frequently and advocating for customers to our Product team 
  • Work on proactive initiatives that will help take our support to the next level and provide even more opportunities for our customers to be successful with Geniebook
  • Complete miscellaneous tasks within the Customer Care department or other departments when needed 

 

Full-time/Part-time available.

A possibility of working from home.

 

Requirements

  • Previous customer service experience and a strong desire to help people 
  • Possess a positive, self-starter mentality 
  • Fantastic written and verbal communication skills 
  • Excited about being part of a small, close-knit team that moves very fast 
  • Have a strong desire to grow in your role 

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