Country : Hong-Kong
  • Full-time

Retail Operations Associate

honestbee will be the largest and most convenient online super market in Asia which boasts the largest variety and fastest market-to-doorstep delivery service available.

We also let our customers pick the exact hour they want groceries dropped off at their door.

We are a technology startup with a growth plan to launch our business across all major cities in Asia. We are searching for dynamic and motivated individuals to be part of our big family. You will be working with a high performing team that is constantly implementing new ideas and improving processes. If you have the passion for technology and food, we want your creativity!


What you will be doing:

-          Develop solid business relationship to external stakeholders such as storefront staff and store supervisor, as well as internal stakeholders like shoppers or hub supervisors

-          Ensure all staffs follow company’s SOP, guideline and targets

-          Take the lead to ensure all hub supervisors and shoppers meets KPI and fulfil service quality assurance standard through scorecard and improve staff performance via mentoring and adequate supervision

-          Standardize and streamline shopping and handover process to increase overall process efficiency; provide contributive and timely feedback

-          Monitoring customer satisfaction level and eliminate any adversarial factors

-          Manage shoppers’ payroll and disciplinary matters

-          Responsible for recruitment and making suggestion to formulation/revision of SOP

-          On boarding and new staff orientation; preparation of training materials

-          Prepare weekly roster and attendance/ capacity/ time-slot management

-          Boutique store management

-          Other adhoc projects being assigned by senior management


What are we looking for?

-          Diploma or Degree holders in any discipline

-          At least 2 years relevant working experience in retail store management

-          Excellent team player and people management skill

-          Fluent in English and Cantonese, conversational Mandarin is preferred, familiar to other languages is a bonus

-          Great communication and interpersonal skills

-          Flexible and open-minded, willing to work in a start-up environment

-          Self-motivated with the ability to work under pressure, self-motivated to achieve goals and challenge the status quo

-          Able to build up strong team spirit and form genuine long-term partnership with internal & external stakeholders

Less experience candidate will be considered as Operations Assistant

Total applicants :5 Job posted 4 months ago Total Views : 267 Unique Views : 265

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